Case study
A residents' app for events, concierge and service charges
Berkeley Homes' Battersea Reach development needed a community app for its residents. We scoped and designed a white-label app with an activity feed, concierge and a link to each resident's service charge account, ready to be reskinned for other developments.
2019
What we built
- Activity feed of events, news and offers
- Resident-created events with attendance counts
- Concierge contact and mail notifications
- Community offers redeemed in store
- Statement and tickets via the BOSS API
The challenge
The app was part of Warwick Estates' tender to manage several Berkeley developments, so the first release had to be ready on a tight timeline. Residents ranged widely in age and confidence with technology, and other developers had told us they wanted white-labelled community apps of their own.
What we did
- September 2019 — first release scoped to self-service features, with the BOSS API as the only integration, to hold the timeline
- Design — a fully responsive web app for desktop and tablet, wrapped as a mobile app
- Reuse — structured so other developments get the same app with their own skin
What we built
The activity feed is the home screen, bringing together events, news and community offers. Residents create and join events, browse local places, contact the concierge and, once they link their service charge account, check their statement and raise tickets.
The result
Battersea Reach got a first release that needed no third-party software beyond the BOSS API, and a design that could carry on to other developments rather than a one-off app.