Case study
Finding the automation that pays back fastest
Pier Management wanted technology to make the business more efficient in delivering services to leaseholders. Gigabyte ran discovery sessions across every department to find where automated document handling and chatbots would return the most.
2020–21
What we built
- Department process maps
- Prioritised opportunity list
- Build-versus-buy recommendations
The challenge
Every managing agent has its own processes, tools and pressure points. Picking a system before understanding them is how agencies end up paying for software nobody uses.
What we did
- One-to-two-hour sessions with staff from each department, recorded and mapped
- Primary processes traced through the value stream, with the time and risk in each
What we built
A prioritised list of opportunities, each with the efficiency saving and the risk it removes, and a recommendation on build versus buy for each.
The result
The output was a report Pier Management could act on: value-stream and technology maps by department, the hotspots offering the best return on innovation, opportunities to integrate the tools it already used, and an outline solution with estimated delivery costs. It included a proposal for streamlining pre-sale solicitors' enquiries and LPE1 forms, a process we had automated before.